Ana Lúcia Martins is an Assistant Professor at ISCTE-IUL and an integrated researcher at BRU-Iscte (Business Research Unt). She holds a PhD in Management, with a specialization in Operations Management and Technology, and an MSc in Management, with a specialization in Strategy. Ana is trained in Assurance of Learning (AoL) by AACSB. She currently serves as Iscte Business School Vice-dean for Teaching and Innovation, and as Vice-President of Iscte's Pedagogical Council. She also serves as director of the Master in Humanitarian Action, along with a director from the School of Sociology and Public Policy, and in the past served as director of the bachelor's degree in Industrial Management and Logistics. Ana teaches Operations Management, Logistics Management, Service Operations Management, and Supply Chain Management for almost 25 years. Ana authored more than 85 scientific articles. Ana publishes in scientific journals such as the International Journal of Logistics Management, International Journal of Industrial Engineering and Management, and Public Money and Management, among others. She has authored book chapters in logistics management and lean management in the justice systems. Her current main research topics are operations management in humanitarian settings, logistics management, supply chain management, and lean management in the services area, mainly in judicial and healthcare systems.